We use cookies to help us provide you with a better service, but do not track anything that can be used to personally identify you.

If you prefer us not to set these cookies, please visit our Cookie Settings page or continue browsing our site to accept them.

Water running into a sink waste
Peel Water Networks Limited - Providing MediaCityUK business water services...

Businesses  - our services

Water Quality

Peel Water Networks Ltd’s main responsibility is to supply you with high quality water and currently the quality of drinking water in the North West region is better than it has ever been.

There are strict regulations to make sure that drinking water meets the standards of quality required by European Union legislation and the UK Government. Sampling is carried out in accordance with the requirements of the Water Supply (Water Quality) Regulations 2000.

We carry out frequent tests on:

  • the quality of drinking water we supply coming into your area; and
  • as it reaches customers.

Water samples are taken from customer’s taps (at addresses selected at random) to manage water quality directly in the area. Samples are tested at a UKAS accredited laboratory and results are available to the public and can be found on the Drinking Water Inspectorate’s website at http://www.dwi.gov.uk


Water Quantity

Peel Water Networks Ltd aim to provide you with enough water 24 hours a day, every day of the year for normal domestic use such as drinking, cooking, cleaning, washing and flushing the toilet.

For further advice on water efficiency, see the Environment section of the website or contact us on 0845 122 6780.


Water Pressure

Peel Water Networks Ltd will provide a minimum pressure of 7 metres static head (7 metres static head allows you to fill a 10 litre bucket from your tap in approximately one and half minutes). We will make sure the pressure is strong enough to reach the top level of every building.


Responsibility for Pipes

Peel Water Networks Limited are responsible for the water mains and pipes that run throughout our area. We are also responsible for the water pipes which run from our mains to service individual premises, but only up to the boundary of the property.

If you are unsure about the layout of your pipes and your responsibilities please contact us on 0845 122 6780 and we will advise.


Drains and Sewers

Peel Water Networks Ltd provides a sewer network that collects all the wastewater from our area, which is then transported to a treatment works to be safely treated and returned to rivers and the sea.

There are 3 types of sewer:

  • Foul sewers carrying wastewater away from premises, usually to treatment works;
  • Surface water sewers carrying rainfall drained from paved and roofed areas, usually to a stream, river or canal; and
  • Combined sewers carrying both wastewater and surface water, usually to treatment works.

The drain which runs from your property to our sewer in the street, normally belongs to you (or your landlord) and is your responsibility. You are responsible for any repairs to your drains, so you will need to contact a plumber in the event of a problem.



Download our codes of practice, standards of services, charges schemes and more here >